At Joana Threads, we are committed to delivering your fashion and apparel products in a timely and secure manner. Please review our shipping policy below for details.
1. Shipping Methods
- All orders are shipped via trusted courier partners.
2. Order Processing Time
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
- Standard delivery usually takes 3–7 business days, depending on your location.
- Remote or rural areas may take up to 10 business days.
- Delivery times may be affected by unforeseen delays (such as weather conditions or courier disruptions).
4. Shipping Charges
- Shipping fees (if applicable) will be displayed at checkout before order confirmation.
- Free shipping may be offered on promotional campaigns or minimum order values.
5. Payment Method
- We only accept Cash on Delivery (COD).
- Customers are required to pay the full order amount directly to the courier at the time of delivery.
6. Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS to monitor your shipment.
7. Undeliverable Orders
- If the delivery attempt fails due to incorrect address or unavailability of the customer, our courier partner will attempt re-delivery.
- Orders that remain undeliverable after repeated attempts may be canceled.
8. Contact Us
For shipping inquiries or assistance with your order, please contact us at:
📧 [email protected]