At Joana Threads, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund guidelines below.
1. Eligibility for Returns
- You may request a return if:
- The product is damaged, defective, or incorrect upon delivery.
- The product is unworn, unused, and in its original packaging with all tags intact.
- Returns must be requested within 7 days of receiving your order.
2. Items Not Eligible for Return
- Products that have been worn, washed, or altered.
- Sale or clearance items marked as non-returnable.
- Accessories (such as jewelry, scarves, etc.) due to hygiene reasons, unless defective.
3. Return Process
- To initiate a return, please contact us at 📧 [email protected] within 7 days of delivery with your order details and reason for return.
- Once your request is approved, we will provide instructions for returning the item.
- Customers are responsible for ensuring the item is securely packaged for return.
4. Refund Policy
- Since we operate on Cash on Delivery (COD), refunds cannot be issued back to your bank or card.
- Refunds will be processed as:
- Replacement of the defective/incorrect item
- Refunds are only issued once the returned product is received and inspected by our team.
5. Timeframe for Refunds
- The inspection process may take 3–5 business days after we receive your returned item.
6. Contact Us
If you have any questions or wish to initiate a return, please contact us at:
📧 [email protected]